Why do small business need a help desk

In today's fast-paced digital landscape, businesses rely heavily on technology to drive their operations. From email communication to complex data analytics, technology has become an integral part of daily business activities. However, with the increased reliance on IT systems, the likelihood of encountering technical issues also rises. This is where a dedicated Help Desk comes into play, serving as the cornerstone of an effective IT support strategy.

According to the SBA, small businesses lose an average of $10,000 per year and an average of 22 hours per week due to IT downtime. This downtime can be caused by a variety of factors, including hardware failures, software problems, network outages, and security breaches.

If the stats above are not enough to convince you that you need to set up a help desk or find a managed help desk partner like us. Here are just a few more:

• A help desk can improve efficiency by centralizing all technical support requests. This can help to reduce the time it takes to resolve issues, as well as the number of times that users have to repeat their issue to different people.
• A help desk can improve productivity by freeing up your employees to focus on their core tasks. When employees don't have to spend time troubleshooting technical issues, they can focus on generating revenue and growing your business.
• A help desk can reduce costs by preventing costly downtime. When technical issues are resolved quickly, they don't have a chance to disrupt your business operations.
• In some industries, having a help desk is a regulatory requirement. For example, healthcare organizations are required to have a help desk in order to comply with HIPAA regulations.
• A help desk plays a vital role in maintaining the security of your IT environment. They can assist in implementing security protocols, patching vulnerabilities, and responding to security incidents promptly. This proactive approach is crucial in safeguarding your sensitive data and protecting your business from cyber threats.

A help desk is a valuable tool for businesses of all sizes. If you don't have a help desk in place, I encourage you to consider implementing one. It can help you to improve efficiency, productivity, customer satisfaction, and reduce costs.

If you are interested in learning more about help desks, or if you would like to get help setting one up for your business, please contact us. We would be happy to help guide you through the process. If you are looking for a completely managed solution visit our website at Opsglue Managed Help Desk for more information.

Phishing: What You Need to Know to Stay Safe

Phishing is a type of social engineering attack that uses fraudulent emails or websites to trick victims into giving up their personal information, such as passwords, credit card numbers, or Social Security numbers. Phishing attacks are one of the most common types of cyberattacks, and they can be very successful.

There are many different types of phishing attacks, but they all share some common characteristics. Phishing emails typically appear to be from a legitimate source, such as a bank, credit card company, or government agency. The emails will often contain a sense of urgency, such as a warning that your account has been compromised or that you need to update your information. The emails may also contain links or attachments that, when clicked, will take the victim to a fake website that looks like the real website. Once the victim enters their personal information on the fake website, the hacker can steal it.

Here are some tips to help you stay safe from phishing attacks:

• Be careful about what emails you open and what links you click on. If you are not sure if an email is legitimate, do not open it. If you do open an email, do not click on any links in the email unless you are sure they are safe.
• Do not give out your personal information over the phone or email. If someone calls you or sends you an email asking for your personal information, do not give it to them. Instead, hang up the phone or reply to the email and ask them to send you a letter or come to your office in person.
• Be aware of the latest phishing scams. There are many different types of phishing scams, so it is important to be aware of the latest ones. You can stay up-to-date on the latest phishing scams by reading security blogs and following security experts on social media.
• Use a security solution. There are many security solutions available that can help to protect you from phishing attacks. These solutions can scan your emails for suspicious links and attachments, and they can also block phishing websites.

Phishing attacks are a serious threat, but there are steps you can take to protect yourself. By being careful about what emails you open and what links you click on, and by using a security solution, you can help to keep your personal information safe.

If you think you have been the victim of a phishing attack, there are steps you can take to protect yourself. First, change your passwords for any accounts that were compromised. You should also report the phishing attack to the company that was impersonated in the attack.

At Opsglue we have the expertise to help your small business defend against these types of attacks, from software, spam filtering, and training you and your staff you can sleep better at night knowing you're covered. Contact us today

Introduction to Opsglue